has handled 2.3 million customer conversations in a single month. That’s the workload of 700 full-time human agents. Resolution time dropped from 11 minutes to under 2. Repeat inquiries fell 25%. Customer satisfaction scores climbed 47%. Cost per service transaction: $0.32 down to $0.19. Total savings through late 2025: roughly $60 million. The system runs on a multi-agent architecture built with LangGraph. …
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